Frequently Asked Questions

What financial information do you need with my application?

We will need the following:

Details of your expenses and liabilities (Part 5 of the application form) to be provided

Employed applicants – Three recent consecutive payslips for all applicants

Self Employed applicants – Last 2 years income tax returns

Retiree/Self Funded Retiree applicants –

• A Letter from Centrelink showing applicants name and permanent pension amount or

• 3 most recent bank statements showing regular pension payments / fund drawings or

• The annual superannuation statement showing indexed pension amount

All applicants – Copy of investment property rental income statements, if applicable

 

I’m applying for a Consumer Loan as a sole borrower. I have joint loans with my spouse. In the application form, do I put the repayments of these as my half share or do I show the full amount?

Please put the full amounts in the application and mark them as joint with an *.  We may request further information to verify household income

I have not yet completed my most recent year tax returns. Will the previous year be sufficient?

From July to December we will accept your previous 2 year’s financial statements. For example, we will accept June 2013 & June 2014 financial statements for applications received in September 2015.  For commercial finance applicants, please note that we may ask for more information such as management accounts or recent BAS if appropriate.

I am about to move into a new property, do I supply that address or the one where I am currently living?

Please provide your current address in the application form and a note with your new address with anticipated moving date.

I have recently moved but I haven’t updated my driver’s licence with the new address?

Please provide your current and previous addresses in the application form, and indicate when you moved. We may need you to provide other proof of address such as copies of utilities bills (e.g. energy or phone).

I want to take delivery of my financed machine as soon as possible, how long does the process take?

The Kubota dealer cannot deliver the machine to you until we say so. Before that, we have to assess your finance application and be satisfied with your supplied information. We will endeavour to respond to your request as quickly as possible providing we have everything we need. To avoid delays, please make sure that you use our checklists at the end of the application form.

If you have any questions regarding you application, please call our customer service team on:

  • Phone: 1800 225 990 Option 1
  • Email: customerservice@kafinance.com.au

Who has access to the private information I provide with my application?

We are committed to protecting your privacy and the confidentiality of your personal and credit information. In handling your credit information, we are bound by, and comply with, the Privacy Act 1988, the Australian Privacy Principles (APPs) and the Credit Reporting Privacy Code (Code). For more information please read our Privacy Policy [http://www.kubota.com.au/learn/about-us/privacy-policy/}.

I’ve already taken delivery of my machine and my finance contract has started. Can I add another item such as a loader or mowing deck to my existing contract?

Once you’ve taken delivery and your contract has commenced, we are unable to make significant changes to your contract like increasing the amount for additional equipment. However, you may be able to payout the existing contract and we would reassess a new application with the additional attachment. Please note that there may be higher NSW mortgage duty payable for  NSW customers (if applicable).

Please contact our account management team for more details on:

Phone:  1800 225 990 Option 4

Email:   accountmgmt@kafinance.com.au

My banking details have changed, when and how do I update them?

Please inform us of the new banking account details as soon as they change to avoid a regular repayment being dishonoured and you being charged a dishonour fee. You will need to complete a new Direct Debit form. Please contact the account management team on the details below and we’ll send out a new form for you to complete and send back. The updated banking details must be for an account under the same name as the customer name on the finance contract.

Phone:  1800 225 990 Option 4

Email:   accountmgmt@kafinance.com.au

If my repayment date falls on a weekend or other non-business day, when will this be debited from my account?

If the date your repayment is due is not a business day, the payment will be made on the next business day.  “Business day” means any day we are open for business in Victoria.

Can I opt to repay extra amounts in addition to the agreed monthly instalment; if so, how?

Yes.  You can do this in three ways:

  1. You can increase your Direct Debit amount for the remainder of the term to speed up the repayment of your contract. Please call or email us on the contact details below with the heading ‘Permanent DD Increase’ and the amount you’d like to pay.
  2. You can make a one off payment in addition to your standard installment by instructing us to directly debit the account from which we take your regular repayments. Please call or email us on the contact details below with the heading ‘One Off DD Payment’ and the amount you’d like to be debited.
  3. You can make a one off payment in addition to your standard installment by paying direct into our account at any National Australia Bank branch, or EFT using the following details:
    1. Bank:  National Australia Bank
    2. BSB:  083 – 054
    3. Account No:  184371737
    4. Reference No:  [your contract number]

Contact the Account Management Team on

Phone:  1800 225 990 Option 4

Email:   accountmgmt@kafinance.com.au

If I make additional payments, will my regular repayment amount be reduced?

No, the regular payments we have agreed must be maintained. However, by consistently paying additional amounts, you will shorten the term of the agreement and interest charges will be less (if applicable).

Are there fees for early repayments or paying the contract out early?

We do not charge any fees for extra payments or paying out the contract early.

How do I pay a contract early out?

If you would like to pay your contract out early, please contact the account management team on the contact details below with the intended payout date. They will provide you with a payout quote based on the date provided and with details on how to pay.

Contact the Account Management Team on:

  • Phone:  1800 225 990 Option 4
  • Email:   accountmgmt@kafinance.com.au

I wish to sell my financed equipment privately to someone else. Can I do this and can the person buying it take over my contract?

While there is still money owing under your finance contract with us, you cannot do this without our consent. We do not allow someone else to take over your loan repayments. You will need to pay out your contract before you can sell the equipment. Please contact the account management team on the contact details below with the approximate date. They will provide you with a payout quote based on the date provided and with details on how to pay.

  • Contact the Account Management Team on:
  • Phone:  1800 225 990 Option 4
  • Email:   accountmgmt@kafinance.com.au